Welcome to drapeandcloth, accessible via www.drapeandcloth.com. These Terms of Service govern your use of our website and the purchase of our home textile products, including tablecloths, table runners, dining chair covers, decorative throw covers, and fabric storage organisers.

By accessing our website or placing an order, you agree to be bound by these Terms of Service in compliance with applicable United Kingdom and European Union consumer legislation.

1. General Provisions & Scope

  • Company Name: EXPRESS TABLECLOTHS & TEXTILES INTERNATIONAL LIMITED
  • Company Registration Number: 13470973-GB401032279
  • Registered Address: Ground Floor, Unit 3 Apollo Business Park, Manchester M12 6AW, United Kingdom
  • Merchant & Brand Name: drapeandcloth
  • Website: www.drapeandcloth.com
  • Official Contact Email: fraud@drapeandcloth.com
  • Telephone: +44 1618831632
  • Target Sales Region: Exclusively European Region

All offers, purchases, and contract fulfillments managed through www.drapeandcloth.com are subject to the governing terms set out below.

2. Orders and Contract Formation

When you place an order on www.drapeandcloth.com, your order represents an offer to purchase our products. Contract acceptance occurs once your order details are verified, payment is authorised, and an official confirmation email is transmitted to your registered email address.

We reserve the right to decline or adjust orders prior to dispatch in circumstances involving inventory limitations, address inaccuracies, or transactional irregularities.

3. Shipping, Dispatch & Delivery

We deliver exclusively to residential and commercial addresses located within Europe.

  • Fulfillment Operations: Orders are processed within 1 to 2 working days following confirmation.
  • Carrier Partners: Transport is conducted in collaboration with reputable express carriers, including DHL, FedEx, and UPS Priority services.
  • Transit Duration: Standard transit time across Europe is estimated between 5 to 12 working days.
  • Automated Order Tracking: Tracking notifications are automatically dispatched to your provided email address (fraud@drapeandcloth.com serves as our primary system dispatch domain) at key transit stages, including initial dispatch, regional hub arrival, and final delivery updates.
  • Delivery Investigations: If an order exceeds the standard transit timeframe without confirmed delivery, an official investigation will be opened with the relevant carrier. Based on the outcome, a replacement or full refund will be arranged.

4. Transfer of Risk and Ownership

In strict compliance with the UK Consumer Contracts Regulations and the EU Consumer Rights Directive:

  • The risk of loss or damage to goods remains with drapeandcloth during transit.
  • Risk of loss, damage, and legal possession passes to the consumer only when physical possession of the goods is acquired by the consumer or a third party identified by the consumer to take physical receipt.

5. Statutory Right of Withdrawal (14-Day Cancellation)

Under European consumer protection regulations, customers residing in the United Kingdom and European Union have the right to cancel their purchase without specifying a reason:

  • Cancellation Period: You have 14 calendar days from the date on which you (or a designated third party) take physical possession of the ordered items to exercise your statutory right of withdrawal.
  • Exercising Withdrawal: To initiate a cancellation, you must inform us via a clear statement sent by email to fraud@drapeandcloth.com within the 14-day window.

6. Damaged, Defective, or Incorrect Goods

We take great care in preparing every package for delivery. However, if an item arrives damaged, defective, or inconsistent with your order:

  • Reporting: Please contact our support team at fraud@drapeandcloth.com promptly upon receipt.
  • Proof Requirement: Customers are requested to provide clear photographic evidence demonstrating the defect or damage along with the order details.
  • Resolution: Upon review and verification of the photographic proof, a full refund or a replacement item will be processed. Customers are not required to physically return damaged items once photo evidence has been verified.

7. Intellectual Property

All visual media, photographs, graphics, text, and product names featured on www.drapeandcloth.com are the exclusive property of drapeandcloth or used under appropriate non-exclusive permissions. Unauthorised reproduction, distribution, or commercial use of site content without prior written authorization is prohibited.

8. Limitation of Liability

Nothing in these Terms of Service excludes or limits our liability for death or personal injury resulting from negligence, fraud, or any statutory consumer rights that cannot be excluded under United Kingdom or European law. For standard operational matters, our aggregate liability is strictly limited to the purchase price of the items ordered.

9. Governing Law and Jurisdiction

These Terms of Service and any contractual agreements entered into via www.drapeandcloth.com are governed by and construed in accordance with the laws of the United Kingdom and applicable European Union regulations. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts.