This Refund & Return Policy outlines the conditions and procedures governing cancellations, returns, and refunds for purchases made on www.drapeandcloth.com. We aim to ensure full transparency and compliance with United Kingdom and European Union consumer protection laws for all our home textile products, including tablecloths, table runners, dining chair covers, decorative throw covers, and fabric storage organisers.

1. Statutory Right of Withdrawal (14-Day Cooling-off Period)

In accordance with European Union consumer legislation and the UK Consumer Contracts Regulations, customers located in the European region have the right to cancel and return their purchase without giving any reason:

  • Withdrawal Period: You have 14 calendar days from the date on which you (or a third party designated by you) take physical possession of the goods to exercise your right of withdrawal.
  • Notification: To initiate a return under your statutory right, you must notify us in writing via email at fraud@drapeandcloth.com within the 14-day window.
  • Return Address: European customers return items to: United Kingdom. Specific return instructions will be provided upon receipt of your notice.
  • Condition of Returned Items: Standard returned goods must be unused, in their original condition, and packed in original packaging.

2. Damaged, Defective, or Incorrect Goods

We take continuous care to inspect and prepare products prior to dispatch. However, if you receive an item that is damaged, flawed, or inaccurate:

  • Notification & Evidence: Please contact us via email at fraud@drapeandcloth.com upon receiving the parcel and provide clear photographic evidence demonstrating the issue alongside your order reference details.
  • No Return Required for Damaged Items: Customers are not required to physically return damaged or defective items once valid photographic proof has been submitted and verified.
  • Resolution Options: Upon verification of the photographic evidence, we will process a full refund or dispatch a replacement item, according to your preference.

3. Shipping, Delivery Schedules & Non-Receipt Refunds

We partner with established priority carrier networks—including DHL Priority, FedEx Priority, and UPS Priority—to serve our European customer base.

  • Transit Timeframe: Estimated transport across Europe takes 5 to 12 working days.
  • Order Status Notifications: Automated tracking updates are sent to the email address provided at checkout at key stages, including initial dispatch, regional carrier entry, and final local delivery.
  • Delivery Investigations: If your package exceeds the standard 5 to 12 working days timeframe without confirmed receipt, please reach out to fraud@drapeandcloth.com. We will immediately initiate an investigation with the carrier network. Based on the investigation outcome, a full refund or a replacement dispatch will be executed promptly.

4. Refund Processing & Payment Methods

All approved refunds are processed back to the original method of payment used during purchase on www.drapeandcloth.com. Supported payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Digital Wallets

Once a refund is approved and issued by our billing department, please allow standard banking processing time (typically 3 to 7 working days) for the credit to register on your account statement.

5. Official Contact Details

For all inquiries regarding returns, order cancellations, or refund requests, please contact our support desk:

  • Brand Name: drapeandcloth
  • Website: www.drapeandcloth.com
  • Official Email: fraud@drapeandcloth.com
  • Service Area: Europe